We are hoping to enlist Customer Sales and Support Representative for abaya.pk/zivni.com. Applicants, having 2-3 years of involvement with the comparable job with least lone wolf’s level capability, phenomenal relational abilities and skill in client administrations/deals and client taking care of may impart their refreshed profiles to us.
Occupation Responsibility incorporates:
- Resolves item or administration issues by explaining the client’s grumbling, deciding the reason for the issue, choosing and disclosing the best answer for take care of the issue, facilitating remedy or change, and following up to guarantee goal.
- Solid Follow-ups with the Courier Service Providers and with the clients.
- Reacting expeditiously to client requests on calls/Social Media stage and keep a positive, sympathetic and proficient disposition toward clients.
- Speaking with clients through different channels and recognizing/settling client objections.
- Pulls in expected clients by responding to item and administration questions and recommending data about different items and administrations.
- Prescribes likely items or administrations to the executives by gathering client data and dissecting client needs and keep up the relegated hit get proportion (Inbound and outbound calls).
- Preparing requests a lot of clients and track client associations, exchanges, remarks and protests.
- Guarantee consumer loyalty and give proficient client care.
- Plan Monthly and week after week reports according to necessities and adds to the collaboration by achieving related outcomes varying.
Persuading Power Communication Skills, Problem tackling attitude, Product Knowledge, Customer Sales, Customer Support, Customer Service